What if there's no match?
Sometimes no psychologist in the network has room for a particular request. When that happens, we tell you rather than leaving your patient waiting.
What we do first
- Widen the search, for example to telehealth or a broader fee range, if your patient is happy with that.
- Check back with psychologists who may have openings soon.
When we let you know
If we still can't find a suitable psychologist, we'll let you and your patient know within a few business days of receiving the referral.
Other options to consider
- Medicare Mental Health: free phone service and centres that can help find local options.
- MindSpot: free digital assessment and treatment for adults.
- Your local Primary Health Network's commissioned mental health services.
Your referral and plan remain your patient's to take to another provider.