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Draft for review. This document has not yet been reviewed by a lawyer and may change.

Terms of use

Draft version 0.1, November 2026. For legal review before launch.

These terms apply to the Referral House website and matching service, operated by Bishopp Lab Pty Ltd (ABN 54 695 338 946), trading as Referral House ("we", "us"). By using the website or service you agree to these terms.

1. What we do

Referral House is a matching and referral-coordination service. We help clients and GPs find registered psychologists who may suit a client's needs and preferences. We do not provide psychological treatment, diagnosis, assessment, risk management or clinical advice.

2. Not an emergency service

We cannot respond to emergencies or crises. If you or someone else is in immediate danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14.

3. Psychologists are independent

Psychologists listed with us are independent registered practitioners. They are responsible for the services they provide, their fees, bookings, billing, records and clinical decisions. A client's agreement for psychological services is with the psychologist or their practice, not with us. We check AHPRA registration before listing, but we do not supervise or guarantee any practitioner's services, availability or outcomes.

4. Clients and GPs

  • There is no charge to clients or GPs for matching. GPs do not receive any payment or benefit for referrals.
  • We don't guarantee that a match will be found or that a particular psychologist will be available.
  • You agree to give accurate information and to tell us if your circumstances change.

5. Psychologists

  • Founding listings are free to claim. A fee of $49 plus GST applies for each client we matched with you who attends a first session. There's no lock-in, and you can pause or remove your listing at any time.
  • You choose which referrals to accept. We never assign clients to you.
  • You confirm you hold current AHPRA registration, appropriate professional indemnity insurance, and that taking referrals through Referral House is permitted by any employment or contractor agreement you have.
  • You approve your profile before it is published and must keep it accurate. Profiles must comply with AHPRA's advertising guidelines and the Health Practitioner Regulation National Law.
  • Full listing terms, including invoicing and payment terms, will be provided in a separate listing agreement.

6. Website content

Information on this website, including guides and FAQs, is general information only and is not medical, legal or financial advice. We aim to keep it accurate and current, but rules such as Medicare arrangements change.

7. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, we are not liable for the services provided by psychologists, or for any indirect or consequential loss arising from use of the website or service.

8. Privacy

Our privacy policy explains how we handle personal information.

9. Governing law

These terms are governed by the laws of Queensland, Australia.

10. Contact

Email hello@referralhouse.com.au.