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Draft for review. This document has not yet been reviewed by a lawyer and may change.

Privacy policy

Draft version 0.1, November 2026. For legal review before launch.

This policy explains how Bishopp Lab Pty Ltd (ABN 54 695 338 946), trading as Referral House ("we", "us"), handles personal information. We are committed to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we treat health information as sensitive information requiring extra care.

1. Who this policy covers

People looking for a psychologist ("clients"), GPs and practice staff who refer, psychologists and practices who list with us, and visitors to referralhouse.com.au.

2. What we collect

  • Clients: name, contact details, general location, preferences (such as telehealth or in person, budget, timing, preferred characteristics of a psychologist), the general area you'd like support with, and whether you have a GP plan. Where a GP refers you, we may receive the referral letter and Mental Health Treatment Plan.
  • GPs: name, practice, work contact details and referral information.
  • Psychologists: name, contact details, AHPRA registration number and status, endorsements, practice details, focus areas, fees, availability, languages, photo (only with consent), the profile and bio you approve, and billing details.
  • Website visitors: basic technical information such as browser type and pages visited, collected by our hosting provider.

We collect only what we need to make and follow up a match. You can contact us without giving your full name, but we may not be able to arrange a match.

3. How we collect it

Directly from you through our website, email or phone; from your GP when they refer you, with your agreement; and, for psychologists, from public sources such as your practice website and the AHPRA public register, to prepare a draft profile you review before anything is published.

4. Why we use it

  • To find psychologists who may suit a client, and to share options with the client.
  • To pass a client's details and referral to the psychologist they choose.
  • With consent, to let the referring GP know the outcome.
  • To verify psychologists' registration, prepare and maintain listings, and invoice the per-attended-first-session fee.
  • To respond to enquiries, handle complaints, improve our service and meet legal obligations.

We collect sensitive information, including health information, only with consent or as otherwise permitted by law.

5. Who we share it with

  • Psychologists: before a client chooses, psychologists see only a de-identified summary of a request. Identifying details go only to the psychologist the client chooses.
  • The referring GP: the outcome of a referral, with the client's consent.
  • Service providers who help us operate, such as website hosting, email and secure storage, under confidentiality obligations.
  • As required or authorised by law, including where there is a serious threat to someone's life, health or safety.

We do not sell personal information, and we do not use client information for marketing.

6. Overseas disclosure

Some of our service providers may store or process information outside Australia, for example in the United States. Where this happens we take reasonable steps to ensure the information is protected consistently with the APPs.

7. Keeping information secure

We use reasonable safeguards, including access controls, encryption in transit, and limiting access to people who need it. We keep information only as long as needed for the purposes above or as required by law, then securely delete or de-identify it. We comply with the Notifiable Data Breaches scheme.

8. Marketing

We'll only send marketing emails to GPs or psychologists in line with the Spam Act 2003, with consent, clear identification and an easy unsubscribe. We don't send marketing to clients.

9. Access and correction

You can ask to access or correct the personal information we hold about you by emailing us. We'll respond within 30 days. Psychologists can ask us to update or remove their listing at any time.

10. Complaints

If you have a privacy concern, email hello@referralhouse.com.au with "Privacy" in the subject. We'll acknowledge it within 5 business days and aim to resolve it within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

11. Contact

Privacy contact: Referral House, Bishopp Lab Pty Ltd. Email: hello@referralhouse.com.au.

12. Changes

We may update this policy. The current version will always be on this page.