How to refer to Referral House

Referring to Referral House is like referring to a named psychologist, except we find the psychologist for you.

1. Discuss it with your patient

Explain that Referral House will contact them to understand their preferences and suggest suitable psychologists, and that they choose who to see. Ask for their consent for us to contact them and to let you know the outcome.

2. Prepare the referral

Address your referral to "Referral House" (psychologist matching).
Include the Mental Health Treatment Plan if your patient is accessing Better Access.
Note any preferences: telehealth or in person, location, gender, language, cultural considerations, or relevant focus areas.
Include the best way and times to contact your patient.

3. Send it securely

Our secure referral pathway is being set up. Until then, please email hello@referralhouse.com.au with your practice name only, and we'll arrange secure delivery. Please don't email clinical details.

4. What happens next

We aim to send matches within 1 business day. Timing depends on availability.
Your referral and plan go to the psychologist your patient chooses.
With consent, we confirm the match to you, or let you know if we couldn't find a suitable option.

Medicare points to keep in mind

Better Access requirements apply as usual, including the MyMedicare or usual medical practitioner rules for plans, referrals and reviews from 1 November 2025, and the courses of up to 6 sessions within the annual cap. Referral House doesn't change eligibility.

If we can't find a match

We'll tell you within a few business days so your patient isn't left waiting. See what happens if there's no match.

Not for urgent care

Referral House doesn't provide crisis or acute care. For patients at risk, please use your usual acute pathways.